Completely agree, @sonos has messed this up big time recently. Even the UX of the decade-old “Russian iPod”-style hardware remote control is vastly superior.
For me, SONOS' usability failure can be summed up in what I call "the babysitter test".
Can you explain to a babysitter, in 3 mins while running out the door, how to switch from TV sound to music playback & control different rooms?
NO?
UX is a fail.
Dec 21, 2017 · 10:49 PM UTC
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