I want to punch the people who built the American Express website in the face. Repeatedly and with increasing pleasure.

@stilkov what did the American Express site EULA contractually promised you?

@assaf Good point. Nothing of course. They simply risk losing my business.

@stilkov I don’t have that leverage with sparrow, only the frustration; don’t see this as being “entitlement”

@assaf I can totally see how it's frustrating, and it's understandable to be pissed off; but they did nothing wrong, morally or legally, IMO

@stilkov no, they just sucked. I want to live in a future where companies do their best, not the minimum required by legal/moral authorities