Pretty much everything about digital #disruption can be seen when comparing #concur with #booking. A mini-rant (with meaning) while waiting for take-off

Concur cancelled my hotel again because I didn't scroll all the way up to read that I need to scroll all the way down to click "next", situated among meaningless same-colored buttons, 3 times (not 2) and wait for a 10sec load each time.

Booking (or any other good travel site like Expedia) actually wants you to complete your booking. Concur really doesn't. Customer vs. corp centricity.

Rental car pickup in city location? Please search for location, pick vendor and specific one, then find out that no cars available there. Repeat. Until you give up. Modern site: search in radius, solve the problem for me.

Anyone using Booking won't understand how frustrating it is. People administering Concur won't understand what the big deal is. So little will change.