Pretty much everything about digital #disruption can be seen when comparing #concur with #booking. A mini-rant (with meaning) while waiting for take-off
3
2
16
Concur cancelled my hotel again because I didn't scroll all the way up to read that I need to scroll all the way down to click "next", situated among meaningless same-colored buttons, 3 times (not 2) and wait for a 10sec load each time.
2
3
Booking (or any other good travel site like Expedia) actually wants you to complete your booking. Concur really doesn't. Customer vs. corp centricity.
1
4
Rental car pickup in city location? Please search for location, pick vendor and specific one, then find out that no cars available there. Repeat. Until you give up. Modern site: search in radius, solve the problem for me.
1
4
Anyone using Booking won't understand how frustrating it is. People administering Concur won't understand what the big deal is. So little will change.
3
10
Replying to @ghohpe
On Expedia you’re a customer, on Concur your employer is

Jan 17, 2023 · 6:32 AM UTC

1
4
Replying to @stilkov
Yup. And it shows
2