@sama I don't think I follow. What's a concrete example of this?

@sama @gustaf I think learning how to balance this or respond well as a company grows is one of the biggest challenges in crossing the chasm

“@sama: startups that value process over substance usually fail. this is also one reason companies often get worse as they get bigger.”

@sama Interesting statement Sam. How do you define "worse" in your statement?

@gmc @sama That sounds like a Seth Godin quote.