A happy new day to you, #SAFEMOONARMY! πŸŽ‰ Today's curious question for you... What might you possibly love from customer service? πŸ€” What might make it 'next level'? ⏫ Might you have memorable great customer service stories from your past to share? πŸ“” Answers below πŸ‘‡πŸ‘‡πŸ‘‡

Jun 23, 2022 Β· 11:39 AM UTC

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Replying to @safemoon
I think a callback would be cool. What I mean is when you go to chat with a person instead of getting timed out make it so you add that person to the cue to email them to avoid this issue. Same with phone service. Call back instead of waiting on hold.
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Replying to @safemoon
Customer Service, the main thing for me is clear call ownership. An individual owning a call and dealing with it appropriately is priceless. ⏫
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Replying to @safemoon
Can I speak to the manager 😏
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GIF
Replying to @safemoon
have the "Pump it up" song as the ring back tone as we call customer service πŸ˜…
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Replying to @safemoon
This was my exact question yesterday. And I’m telling you what. People will come to our exchange in droves if we can actually speak to someone about an issue with a deposit or withdraw. That alone if why I will never use @BitMartExchange again.
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Replying to @safemoon
Newbies might have the same questions on how to do a certain thing maybe have youtube videos ready and when asked provide links directly so we can get a visual on how to
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Replying to @safemoon
Will there be costumer service in Spanish?
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Replying to @safemoon
I'm a fan of call back options. I really dislike being on hold. Its like being stuck in traffic over the phone.
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Replying to @safemoon
How about a burn functionality when placed on hold πŸ€”πŸ˜Š πŸ”₯ πŸš€
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Replying to @safemoon
What about follow up transcription receipts emailed to people post service call so if the forget what was done or said they can easily reference the interaction and store in their records.
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