#SAFEMOON customer service

Past experience: IT rep/CS rep Stayed on call with me for 6 hours troubleshooting some network issues for a server setup. Great great patience and kind attitude. Recommend those who “willingly” help you and not required to do so.

I love when Customer Service provides me with Unexpected Value, that 1 thing that they didn't have to give/offer and I was not expecting but received. It can be a tip/suggestion/DidYouKnow or something else of great value. To me this separates outstanding CS from traditional CS.

If the problem cannot be resolved immediately, then I would like the same in-person customer service to follow up with progress. Please and thank you.

I worked in customer service most of my life. When troubleshooting, use WE statements, not I or YOU. It makes the customer feel better. Teach EMPATHY AND How to show Emapthy! Don't limit your techs to 15 minutes a call. Customers like to get the same tech he they're hung up on.

Cant find the spot where @CptHodl asked about voice or chat/Human or robot. I can wholeheartedly say, Microsoft got a lot of negative feedback 20 years ago when they took MSN support overseas. Seen the same thing happen with Verizon. Humans+Voice&Chat. English natives too.

Customer service desk in the metaverse but everyone that uses it has their avatars turned into a Karen

Allow your reps to get into their own Safemoon character, always answer with "My pleasure". Leave their egos at the door, they become Safemoon when they clock in. Smile when talking on the phone, customers can tell if your smiling over the phone, makes them feel good.

Actual humans on tap on the other end of the line 24 hours a day 7 days a week Defi never closes Neither should Customer Service Must also be available and accessible to the hearing and visually impaired #SAFEMOON #SAFEMOONARMY #SAFEMOONCOMMUNITY #SAFEMOON32 #LIVEYOURDREAM

It’s all about personalizing the experience and showing empathy and understanding. You have to actually listen and hit they points they have brought up then if your selling something you can transition and build value based on what they have told you.