Just told by phone-based tech support dude @CoxHelp that it is ILLEGAL under your TOS to use a VPN legally? Please tell me he's misinformed.

Sep 15, 2016 · 9:36 PM UTC

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Replying to @mholzschlag
I must apologize. While unsupported by us it's perfectly legal to use a VPN. What's going on? -Colleen
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Thank you Colleen @CoxHelp - I explained it, but apparently the tech support person thought I didn't understand HIM. I understand fine, thx!
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Replying to @ColdWarDefector @AllenJS
Right? Freakin' gotta be a misguided person there. I'm paying top dollar for a work line FFS. @CoxHelp
I say it's crap and am looking at my alternatives, which are practically non-existent. #FAIL
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Replying to @Tawnie
A less than nice tech support guy got mad at me for stopping him mid-sentence as he fussed with the script "how to reboot a modem."
Replying to @Tawnie
As it turns out, a very nice online support person @coxhelp here on Twitter simply clarified VPN is unsupported - not TOS violation!
Replying to @mholzschlag
@SinaBahram @CoxHelp such a clean would most likely fall down in court.
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absolutely - and that's what I told the tech support guy. He was angry at me for correcting him mid-script :/
Replying to @mholzschlag @SinaBahram @CoxHelp
No, he's not. cox.com/aboutus/policies.htm…
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That's beyond the pale. I can't not NOT use a VPN to do my work. @SinaBahram um @CoxHelp - what is the story with this?
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