@tfwirelessInc @VerizonSupport Tracfone is holding my account hostage despite buying a new handset and services from them. It's been two weeks, I cannot activate this phone due to no ability to forward it to the dead handset with my dead number. FFS HELP ITS NOT SIM WALMART TRIED
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@tfwirelessInc @Verizon @VerizonSupport ALL I NEED ARE APN NUMBERS AND ACTIVATION. I can't receive a message at my number with tracfone because it's going to a dead handset that I cannot retrieve. Did everything support wanted, including SIM and visit to @Walmart you need to help
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We are sorry to hear that you are experiencing this trouble. We know how frustrated it could be on your end. But no worries, we will be doing our best to sort this out for you since our focus is to provide an excellent service to all our customers. ^FT
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Replying to @Tracfone
What is it you're doing to help me? This is utter baloney, it's 2 weeks of you having a disabled, aging woman alone with no service despite doing everything you want? HOW is this excellence much less even service? What are you doing to help?

Nov 10, 2022 · 2:13 PM UTC

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Replying to @mholzschlag
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link trfn.ly/6018dqEcO. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks and have a great day ahead. ^FT
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I"VE DONE THIS. I"VE DONE EVERYTHING. YOU ARE THE FAIL. SHAME SHAME SHAME. Disabled, aging, Widow of a Veteran as Veteran's Day looms and this is your excellence? I don't think there's anything excellent about anything you've done but taking my money and giving back NOTHING.
Replying to @mholzschlag
Focusing on our quality of customer service is our priority. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. For assistance, please contact us at 1-800-867-7183. ^FT
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