We work to make the digital world affordable and attainable. The Straight Talk Home Internet launch is a testament to our purpose to deliver Coverage & Access For All, and our combined impact with partners like @Walmart and the power of @Verizon.
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Replying to @tfwirelessInc @Walmart @Verizon
Really? I'm disabled, aging, and I can't access my paid phone service (but wifi works) no voice input, low contrast brand new phone, your technical support is so awful they read it from the site. I think you're a travesty to #a11y much less economic hardship via horrid support.

Oct 30, 2022 · 2:22 PM UTC

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Replying to @mholzschlag
It is certainly important for all people to have access to their paid services, Molly. I regret hearing that this hasn't been your experience, and we are here to help. It looks like there are a couple of service providers tagged here, do you have Tracfone or Verizon? -Joseph
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Tracfone, Joseph. I bought a handset prepaid some years ago, they were fine so long as I didn't have to deal with them. I'm without phone service, but have a nice new handset to use with WiFi while I have no voice or SMS which kinda is important to most people ;-)
Replying to @mholzschlag
Please give us another chance to resolve your issue and investigate to find a concrete resolution. To further assist you, please contact us via this chat link trfn.ly/6019d5B1c or by calling 1-800-867-7183. ^RO
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I tried to the point of no resolution online. I tried by calling to the person telling me to go to Walmart for support. Walmart says they are not Tracfone tech support. I still have no service on the new phone, and the old phone is toast, no SMS to receive a code to register. :(
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Replying to @mholzschlag
We understand where you are coming from. We are deeply sorry for the inconvenience you have gone through with our service. Please know that this is not the kind of service we want our customers to experience. Let us take a closer look into what is going on. ^RO
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Replying to @mholzschlag
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. ^RO