As you learn about accessibility and work with people with disabilities as part of inclusive design, you'll better understand people's accessibility needs. You'll get good. Really good. You'll be tempted to start leaving them out of the process. Don't do it.

"We know how screen readers work now, so we don't need to include people that are blind in our work -- we've got experience with this. We've done eleventy jillion hours of testing and interviews and blah blah blah."

You'd even be coming from the right place - we get to a point where we're ready to tackle the NEXT disability and learn more about that. I totally get it.

I've even told you myself to stop thinking about screen readers and get working with people with low-vision, or people with mobility or dexterity related needs. That doesn't mean "leave people that are blind out" though.

Because if you do, you're taking a risk. You get complacent. You think you know all that is there. You stop looking for new insights. You stop including.

You need to keep working with people that use screen readers. Technology changes. The tools change. People change. 5 blind people are not exactly like the next 5 blind people. You will find different behaviours. Different opinions. Different ways of approaching problems.

If you think "I got this" and you move on and start to exclude again, you're missing ALLLLL kinds of opportunities for new insights, new understanding, and new ways of knowing.

Inclusion isn't a sometimes thing, it's an all the time thing.

So keep including. Even if you think you already know. Even if you think you're not going to learn anything new -- break that mindset. If you think you're not going to learn anything new, you won't. Keep your mind open... look for new insights.

Ask: "How does this thing you're learning right now in this interview with X contribute to making new connections and new understanding... new meaning, that wasn't there for you before? How does this connect in new ways?"