I would be much more responsive and I apologize but I have a brick for a computer and apple is absolutely useless I hate them I hate them with a Vengeance. I hate hate hate hate you @AppleSupport. You really suck at customer much less human anything #AppleSucksRant

Sorry to hear you're going through this. It's not for nothing that i tell designers and developers to not rely on things coming from Apple, Facebook, or Google being accessible, especially after I hear "but that's what [one of those three] does". Their bottom line is money.