Working to keep customer service from backchanneling data related to #privacy #security and #transparency the update on @UpholdInc is a bit unnerving. They sent an email to go to my account to find why they have charged my credit card. Account access was the first problem.

I answered @upholdInc with the initial request. I received another email asking for a screen shot of what they'd sent me (it's earlier on my timeline) and I under objection provided that. Then I received another request to log in, immediately followed by this:

"We’re sorry to tell you that we’ve identified a problem with your account and, with regret, have had to suspend it while we do further review . . . Really sorry, but for the time being you won’t be able to access your account. We look forward to hearing from you." - @upholdInc

While reading this "suspended account" which wasn't accessible in the first place and attempting to parse whatever @upholdInc did I received another email from them as next tweet shows:

"Your refund has been completed through our banking processor. They will notify your bank that we are refunding the funds and you should see it back in your account in 1-2 business days." - @UpholdInc Great! But there's a huge issue for me here ethically.

I never had a chance to access my account to see if I had entered any bank information. It is possible I did but not to purchase anything, just as one often does for financial services. If I did, then I am also culpable and must take ownership of my actions along with @UpholdInc