In the process the nurses figured out why my Medicaid disappeared. I'm in the clear, I got it back. Why can't they do these things online or voice? I honestly had a panic thinking nefarious players want to take me out for my big mouth. I'm still not sure. :(

Sometimes it takes the human touch.

I think you mean "human scream" but whatever works ;-)

Person to person versus the lack of face-to-face interaction of a Web site.