He's basically saying that the government won't do anything to fix this, but he really hopes things turn out okay for you.
Sometimes an airline will offer you points or miles as compensation, but you are entitled to a cash refund when your flight is canceled. When deciding whether to accept miles, it’s helpful to know their value, which varies, but often is estimated at 1 to 1.5 cents per mile.

Jul 3, 2022 · 3:13 AM UTC

122
198
11
1,845
This tweet is unavailable
Hi there, so sorry for the late reply. Apologies for the experience you had with us and for any inconvenience caused. You can make a complaint and find out what you are entitled to here: ba.com/complaints. Thanks, Hannah