How so? Seems to me its his customers who are out of control. But then you wouldn't have a career if not for complaining. Personal responsibility=freedom.
Let me break it down so everyone can understand it. 1. Company requires safety app. 2. Drivers figure out how to disable it and not get caught. 3. Some low level managers allow it to boost their personal metrics. 4. A whistle blower goes to media. 5. MW doesn't live on 🌍