Now 8 days with no direct contact from @logitech support. Got another DM with apology and told they will follow up with their team.
1
I have now been put to extra expense buying new hardware so I can work and this is now a matter of principle.
1
No... The new hardware was not @logitech!
1
Hi Kathenas, please let us know if you still have not heard from our team. We will follow up and ensure your case is handled!
1
No, I have not been contacted by your team yet. 8 days and counting. :-(
1
And now 9 days and no contact from @logitech support. This issue has cost time and money and should have been dealt with days ago.
1
Hey, we're sorry to see you still haven't received help. We've flagged support and someone will reach out very soon!
1
Soon? Yeah... won't hold my breath. Your words are hollow. Action is king.
1
Now 10 days and no contact from @logitech @LogitechUK support. Support costs money and doesn't make profit - Let's not bother with that.

Aug 18, 2017 路 12:54 AM UTC

1
Replying to @kathenasorg
Hi Phil, please can you DM us your country of residence, case number and email address so we can escalate your case.
1
Case: 05687349, UK, email address is public as a Debian Contributor : philwyett@kathenas.org. As the ticket now says you have 24 hours.
1
more replies