I did nearly a year ago do click and collect with @currys for some headphones. Last week I talked online with a @currys employee. After stating I have a spinal issue and walking is hard/often not possible, I was told I must return the item to a local store for a exchange.

Hi Phil, we usually ask customers to return to the point of sale, apologies. Can you DM your full name, address, order ref and model of the headphones so I can confirm the correct return route. Thanks - Angela nitter.vloup.ch/messages/compose…

DM sent.

I have even sent a picture of the faulty headphones foam cup covering that has separated over time.