Kath how long has this been going on for, would this be a recent issue? thanks

As I said to the @NOW support team on the phone this morning. I usually see a router reboot at 2am and it was after this today at around 2:30 I was installing @RedHat RHEL 8 on a system and noticed the download speed was shockingly slow.

An additional hint it is a network hardware or configuration issue is the fact it is maxing out at 25mbps.

Kath did the team run a line test this morning when you called? thanks ^ND

Yes they did and escalated the issue to the network team. That is why I mentioned @WeAreOpenreach / @OpenreachHelp in the first tweet, hoping they can quickly fix. Test on Ookla, though the standard is the BT Wholesale one I screen shotted originally.

Perfect kath thank you so much for letting me know. Kath as this is with our escalation team they will further investigate and get back in touch as soon as possible. Please keep an eye on your spam or junk folder as at times it may go there. Thanks ^ND

Thanks. Just to show the issue is real and the router config was irrelevant. I have backed up the router and reset it to factory, then performed a speed test with no change.

Thank you Kath, I have also sent you a DM ^ND

Yes, I have replied and sent all data to be passed on as I am too busy to email at this time.

Hi Kath thank you I have sent a response ^ND