We are way below the minimum 65Mbps I should be getting since early hours of this morning. Reported to the nice folks at @NOW / @NOWHelpTeam and hoping @WeAreOpenreach / @OpenreachHelp can rectify this issue ASAP.
2
Hi Kath thank you for getting in touch. Kath can you please tell me is this issue with your wireless devices or also with the devices connected to the hub with an ethernet cable. Thanks ^ND
1
Wireless and wired. Multiple GNU Linux machines and an Android mobile phone. This is a network issue, I have done all checks and debugged it to that. I have even tested using torrent downloads. Usually the easiest way to max out a current connection.
1
Kath how long has this been going on for, would this be a recent issue? thanks
1
As I said to the @NOW support team on the phone this morning. I usually see a router reboot at 2am and it was after this today at around 2:30 I was installing @RedHat RHEL 8 on a system and noticed the download speed was shockingly slow.
2
Kath can you try a factory reset for me, can you please hold the reset button in for 30 seconds and then allow a minute or two for the lights to come back on and let me know how you get on. Then can you try running another speed test please ^ND speedtest.net/
1
Replying to @NOWHelpTeam
I have checked the router and it does not require a factory reset.

Sep 15, 2021 路 4:44 PM UTC

1
Replying to @kathenasorg
Kath these would be the steps we would ask our members to carry out to try and help with any speed issues they maybe having. Kath did the team run a line test on your line this morning? thanks ^ND
1
You should never need to ask for a factory reset. I'm an IT pro and have a custom config. Asking this of a novice would be bad, settings like disabling of WPS or upnp done prior maybe forgotten to be reinstated. Yes and it did not show visible issues, but there obviously is.
1
more replies