while I appreciate your efforts to get me off the line and out of this hellish hold world of holding by pointing me at your website live chat, HSBC, your live chat thing doesn't work which is why I'm ringing up. As we move into minute 20 of listening to hold music.
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if my call was actually important to you then you would have ANSWERED IT BY NOW
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starting to believe that maybe there isn't a next available agent because nobody is actually answering these calls, HSBC. Now 40 minutes on hold. Were banks always this terrible, or is this the same contempt for and slashing of customer service that every other industry does too?
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Replying to @sil
Banks were not always like this. They used to have these called branches in your home town that you could just walk into, see a human and get your things done. Ah... The good old days. 馃槈

Aug 27, 2021 路 3:09 PM UTC
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