Started returns process with @MountainWHouse on December 2nd over second pair of faulty boots (replacement for previous faulty pair). Today, still in the process/discussion after being offered a replacement item of a value way lower than I paid for the original pair of boots. 馃槖
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For decent service and a company that stands by its products - avoid @MountainWHouse like the plague.

Dec 19, 2019 路 2:03 PM UTC

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Replying to @kathenasorg
Hey, we're sorry to hear that you have not been satisfied with our service. We kindly ask that you DM us with your order or request numbers so that we can look into this for you. Thanks, Team MW!
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Did the DM as requested nearly 24 hours ago. No joy with that thus far and @MountainWHouse customers service still not replied to last email(s).