@MountainWHouse Jasper boots eye failures/defects after just over two months. 🤨 instagram.com/p/BtwJYdYlnpK/…

Hello, Thanks for your post. We are sorry to hear that there was a problem. Please contact our customer service team directly on info@mountainwarehouse.com to have this looked into. Thanks

Done that, supplied evidence, been offered exchange or refund. Indicated I wanted an exchange, that was on Tuesday and have heard nothing since. 😠

Customer retention. A company is judged on how they treat customers once they have your money. @MountainWHouse is not doing good to retain me.

I’m not surprised you’re struggling as well with email contact. I’ve a torn jacket (purchased in September) and have been offered an exchange, refund (which has since been withdrawn) and now an in store credit note. It’s painful and frustrating trying to get an answer!