Hi there. We are currently experiencing technical issues and are working on this. Sorry for any inconvenience caused. You can check for updates here, giff.ly/2JczQEP You could also try logging in through a browser Kathenas. Drop us a line here, giff.ly/1KvJwIE

Data issues remain as of now and have been ongoing for nearly 24 hours. The issue to what I refer is not resolved and you are choosing to not address it. The page you linked to first in last reply has just had two fails and third took 7 minutes to load the page. Not acceptable.

DM on how you will be addressing this issue for me.

Hi Kathenas. Have you tried contacting us via ask an agent through a browser? You can do this here, giff.ly/1KvJwIE

Data connection issues and you want me to attempt to use a browser via the faulty data connection and use your ask an agent? You lot are just amazing.

Still issues...

And more...

It seems what was the £20 always on goody bag is now £25 with 20GB base data allowance. It was £20 for me at time of goody bag purchase and I expect that £20 always on goodybag to be honoured under purchase time contract.

Switched to restricted wifi that stops me from working in many regards. Now asked an agent - Ref: 180713-000147 Let us get this dealt with now.

It gets better. Now the site tells me I have no active goody bag. 😡