nitter
Hal Pomeranz
@hal_pomeranz
3 Dec 2012
"UPS Store" charges on hotel bills-- Fuck you
@UPS
! You were already paid to ship it. Don't charge extra for interrupting delivery!
Dec 3, 2012 · 1:23 PM UTC
Hal Pomeranz
@hal_pomeranz
3 Dec 2012
@UPSHelp
@ups
Two packages in my name shipped to Hilton Palacio Del Rio in San Antonio (one FedEx, one UPS)... (1 of 2)
Hal Pomeranz
@hal_pomeranz
3 Dec 2012
@UPSHelp
@ups
Hotel UPS Store concession charged $5/pkg on my hotel bill. Charges were reversed when I complained. But I am very angry.
Hal Pomeranz
@hal_pomeranz
3 Dec 2012
@UPSHelp
@UPS
Something needs to be done-- you need to change your business practices. This is not the first time this has happened to me.
Hal Pomeranz
@hal_pomeranz
3 Dec 2012
@UPSHelp
@UPS
Email sent. I provided more than enough information earlier to infer the rest. This smacks of delay tactics.
Hal Pomeranz
@hal_pomeranz
7 Dec 2012
Hey
@UPSHelp
, you know that info I provided you repeatedly via email/Twitter? The
@UPS
Store Corporate agent who called me got none of it.
1
Hal Pomeranz
@hal_pomeranz
7 Dec 2012
Seriously,
@UPSHelp
you've taken an issue about some small but annoying charges and turned it into a bit of a PR debacle. Well played!
2
more replies
Hal Pomeranz
@hal_pomeranz
8 Dec 2012
.
@UPSHelp
@ups
Fool me twice, shame on me. I'm not wasting any further time with you. Poor customer support is worse than none at all.