RT @hal_pomeranz @CandidCIO: @United mag this month starts w/ apology from CEO for poor op. performance < Apology is cheap; where's the fix?
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Replying to @AndiMann
@AndiMann @CandidCIO There was no discussion of what went wrong or corrective steps taken. Very underwhelming.

Sep 5, 2012 · 6:24 AM UTC

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Replying to @hal_pomeranz
@hal_pomeranz @CandidCIO Ugh. Don't really care about an apology - I want them to fix it. Been hit by too many delays and cancellations.