Here's the truth -- most of the underperforming analysts I see have the potential to do well, but they are limited by their managers or lack of support from their organization. 1/
4
37
10
121
Here are the top 5 manager/org factors I see holding analysts back: - Lack of critical data sources - No culture of learning - Poor relationships with IT teams - Misaligned manager/analyst priorities - Too much managerial capitulation to strong personalities 2/
3
15
1
47
The unfortunate part about these things is most managers know and acknowledge them. They just pass the buck and make excuses. It's a lack of ownership and everyone suffers. But, here's the thing... 3/
1
1
10
That lack of ownership often ends up boiling down to a manager who doesn't trust themselves. It'll appear as though they don't trust the analysts, but that's an abstraction. They probably hired the analysts after all. 4/
1
1
10
The best SOCs I see have managers who hold themselves to high standards and provide opportunities to let others rise to those same standards. It's a shame that's so rare. 5/
2
3
18
Maybe you're reading this and you're one of those managers. It's easy to blame *your* manager and use that as an excuse, but most of those problems I listed are still within your power to affect. That'll require trust in yourself and resolve. 6/
1
8
I probably talk to more analysts with more in-depth discussions on a regular basis than just about anyone right now. Most SOC problems are human problems when you get down to it, not technical ones. Introspection, ownership, expectations, and effort win the day. 7/7
2
2
18
awesome thread. Summarized to the point of losing all details: managers != leaders
1
1
4
And really this matches my experience with most toxic IT situations鈥攏ot just underperforming SOCs.

Jan 29, 2020 路 2:06 PM UTC

1
2
Actually, it's most apparent in development. If you cannot get product shipped, something is wrong. When things flow, it's easy to overlook the magic you have.