Here's hoping the engineer manages to fix my laptop today. It's a whole month since I asked @lenovo to fix it on my "next day" warranty.
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It seems @lenovo warranty car has become awful over the past few years :-/
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Replying to @rjek
Certainly it'll make me think twice before buying another @lenovo laptop. Assuming they don't ruin everything style/functionwise.

Jul 21, 2017 ยท 8:45 AM UTC

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Replying to @dsilverstone
Hi Daniel! Could you DM us the case number so we can take a look at it? We'd like to help. Hector_Lenovo
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Unless you have a time machine, or can massively increase transparency in the support process, there's nothing you can do.