While I'm not certain, I'd guess this is, in part, due to the "If I paid nothing for it, it's worth nothing" combined with "If you don't charge for it, clearly you *want* to give it away and thus you *want* to satisfy me and my needs for nothing."
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I think, for the empathy you're seeking, you have to look to FOSS *authors*. Only people who've been through the emotional rollercoaster of looking after FOSS are likely to properly understand what it takes :( (Where I think almost anyone can empathise with "work for money")

Sep 11, 2020 ยท 8:35 AM UTC