Why haven't airlines automated the process of rebooking flights following cancellations and major delays? Needing to talk to a human in order to get a new itinerary confirmed is a huge pain for those flying and probably a big cost for the airlines.
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Have they done it for trips involving multiple carriers or where the best rebooking is on another carrier? (Think intercontinental travel. Also see other replies.)
Dec 11, 2017 · 12:13 AM UTC