Why haven't airlines automated the process of rebooking flights following cancellations and major delays? Needing to talk to a human in order to get a new itinerary confirmed is a huge pain for those flying and probably a big cost for the airlines.
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This is actually a thing that works really well in the United mobile app.
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Replying to @lxt
I suspect it all falls apart when there are multiple airlines in the itinerary, or when a reasonable rerouting requires different airlines...

Dec 10, 2017 · 11:02 PM UTC

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Replying to @davidbaron @lxt
My past experiences with cancellations have been pretty reasonable for domestic travel, and bad for international when those conditions hold.
Replying to @davidbaron
Yes, I bet you're right. But within that one carrier it's so much better than a phone call or standing in line.