But back at the gate, there was no sign of any boarding process. My phone got a message to expect an *announcement* at 14:30. (13:00 then?)
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Later I got a notification that the flight was canceled. An airline employee showed up to take passengers (via a jetway) to baggage claim.
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At this point I got on the phone to try to get rebooked, knowing that any airport staff would be swamped. UA said it was LH's job to do it.
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I got Lufthansa on the phone, but they said the baggage was still registered as checked in, despite that they'd put it on the baggage claim.
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They could reserve a rebooked itinerary for me, but the only way to ticket required somebody at airport to remove my bag from the system.
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Everybody else was having the same problem. They'd forgot to mark the bags as no longer in the system, so rebooking by phone was impossible.
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The checkin desk refused to help. The line for the Lufthansa ticket desk was probably 3 hours long.
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After 2 more phone calls to LH, I went back to checkin desk, & got a woman there (probably the most competent person I dealt with today)...
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... to remove the bag from the system. When I told her other people had the same problem, she said she'd fix all the bags.
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... and I pushed her on it, and after having me on hold for 5 minutes she got the ticket reissued immediately rather than with a delay.
Sep 29, 2017 · 3:34 PM UTC
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Bad news is that rebooked itinerary goes through CDG & has an overnight layover. (But CDG has good hotels.) Good news, not @lufthansa.