So I thought @amazon used to have UI to tell them that an order marked as delivered ("left at mailbox") wasn't actually delivered. Now I can't find any such UI and the help content basically says "contact USPS". Is the assumption now that I just pay for the thing again?
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I mean, it's not a big deal for me to just buy more soap since the first container of soap went missing, but it's also not really how I thought Amazon's e-commerce model worked.
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Just call them
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Amazon or the post office?
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Amazon: +1-888-280-4331. they make it a little hard to get a hold of them, but if you call in and complain and this hasn’t happened seven or eight times, they’ll just replace it.
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No idea where you found that phone number (it's sure not easy to find on their site), but I'll have a try in the morning...
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Thanks.
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I just googled “amazon phone number.” I’ve used it many times
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Well, except Amazon's phone number literally has a message that says they're not providing any phone support now.
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Replying to @davidbaron @chrisFnicholson
So the only working mechanism now seems to be the online chat, which starts with a bot (and could probably finish with a bot if I wanted it resent rather than refunded, since I'd already bought it again). And the way I found the online chat: google search "Amazon phone number".

Apr 20, 2020 · 9:05 PM UTC
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