So I thought @amazon used to have UI to tell them that an order marked as delivered ("left at mailbox") wasn't actually delivered. Now I can't find any such UI and the help content basically says "contact USPS". Is the assumption now that I just pay for the thing again?
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I mean, it's not a big deal for me to just buy more soap since the first container of soap went missing, but it's also not really how I thought Amazon's e-commerce model worked.

Apr 6, 2020 · 5:36 AM UTC

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Replying to @davidbaron
I think the button only appears after a few days. Because often the parcel was delivered to a neighbor and just forcing you to wait a couple of days can help the package magically reappear without intervention from their side.
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I don't see it on any past orders going back over time...
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Replying to @davidbaron
Just call them
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Amazon or the post office?
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Replying to @davidbaron
From experience it's worth calling Amazon and having a proper complain at them. When I've done this they've either resent the order or refunded it and asked me to reorder it myself.