It’s almost comedic how badly the BART presents itself to arriving passengers at SFO – dirty, no clear instructions, dysfunctional ticket machines, etc… This city doesn’t invest in its public transportation infrastructure. Anyway it’s still the best way to get to downtown SF. 🚇

Also how completely unclear it is how to get from the International terminal to the BART station. Are there any signs? Myself and @zcorpan ended up giving up and getting a taxi not finding any!

I guess I'm familiar enough with the airport to not need signs, so I don't notice if there are/aren't any. In any case, BART is attached to the *departures* level of the international terminal, so from arrivals, you need to turn right from the customs exit & go up the escalator.

Also cc @RebeccaForBART (mainly for @torgo's original message in this thread; I doubt BART has power over the signage inside SFO).

Though we don't have power to change the signage on our own, we definitely can work with SFO - they've been a great partner. Have specific suggestions for where signage is needed? What is should look like?

I'll try and give some actionable feedback in a few weeks when I next arrive at SFO. :) But from memory/Streetview: goo.gl/maps/Xh1SpTLV7H9mqRtA… is what you first see after customs, but then turning right you just reach the end of the corridor before you see any obvious signage.

So I think the basic problem was that there wasn't obvious-enough signage at the escalator that you needed to go up in order to get to the departures level to get to BART.

aside: i feel like this is a super common problem at airports, they're three dimensional but their signage isn't