Engineer on @googlechrome. Involved in CSS and W3C standards. Previously @mozilla, @w3ctag. Mastodon: @dbaron@w3c.social
Rockville, Maryland, USA
Joined March 2008
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... and I pushed her on it, and after having me on hold for 5 minutes she got the ticket reissued immediately rather than with a delay.
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Then I called LH a 4th time and got the rebooked ticket issued. Rep #3 said this was easy, but rep #4 thought it would take 2 hours...
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... to remove the bag from the system. When I told her other people had the same problem, she said she'd fix all the bags.
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After 2 more phone calls to LH, I went back to checkin desk, & got a woman there (probably the most competent person I dealt with today)...
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The checkin desk refused to help. The line for the Lufthansa ticket desk was probably 3 hours long.
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Everybody else was having the same problem. They'd forgot to mark the bags as no longer in the system, so rebooking by phone was impossible.
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They could reserve a rebooked itinerary for me, but the only way to ticket required somebody at airport to remove my bag from the system.
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I got Lufthansa on the phone, but they said the baggage was still registered as checked in, despite that they'd put it on the baggage claim.
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At this point I got on the phone to try to get rebooked, knowing that any airport staff would be swamped. UA said it was LH's job to do it.
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Later I got a notification that the flight was canceled. An airline employee showed up to take passengers (via a jetway) to baggage claim.
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But back at the gate, there was no sign of any boarding process. My phone got a message to expect an *announcement* at 14:30. (13:00 then?)
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After about 5 minutes of investigation (with the entire terminal 1 security checkpoint closed), they decided they'd let us through.
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At security, I was the first of many #LH1059 passengers to get to the checkpoint. They said "boarding closed" & didn't let us through.
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But after 15 minutes, they made an announcement telling us to go back (through security) to the gate.
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I think this was a mistake. At baggage claim, there was no sign of bags, though the one Star Alliance person said they'd be on belt 5 or 6.
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... and she told us we were going the wrong way, and rearranged the doors in the jetway to send us to the baggage claim, not the terminal.
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I was in row 6, so I was among the earlier passengers off the plane. When we were in a jetway, an airport/airline employee came out...
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But NCE doesn't have mechanics qualified to certify a repair to an A320neo. So while they tried to find a solution, they had us get off.
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She said they'd get a mechanic on the plane to fix it. That happened, took a little more than half an hour. But then...
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