CISO at @sardineai. Treasurer of @OWASP Board of Directors. (he/him) qatta' mIghtaHghach.
Phoenix, AZ
Joined July 2009
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- Following 139
- Followers 776
- Likes 17,402
Great advice from @coleencoolidge at @appsecusa:
“Don’t be a chickshit CISO”
Rightly calls out @alexstamos as a role model to emulate.
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It's not that I care that much about a $6.99 charge, it's that it would be rewarding a broken subscription system at Apple, and that they have made it impossible to resolve using their variety of contact methods - those look impressive until you try to actually use them.
If I can't get PayPal to refund the amount, next up is disputing the charge with the credit card company, let's hope the credit card company has a decent dispute system, since I'm 0 for 2 so far.
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My message to PayPal gets an auto-reply to open a dispute using the broken flow. So I reply that I can't, the flow is broken. PayPal hasn't replied back yet, so we'll see what happens from here.
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So Apple is unreachable. I paid via @PayPal, let's dispute it there instead. I find the Apple charge and go through the dispute flow, except it gets near the end and the "Next" button simply doesn't do anything. Flow is broken. So I send a message to PayPal instead.
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I tried to request a refund from Apple, but their automated system said that "wrongly charging me a subscription fee" was not a valid reason to get a refund (!?). I tried chatting, but it never connected me with anyone. I tried emailing, but got an error from their system.
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The subscription still shows it ends today (because I cancelled it), so beyond not honoring my cancellation, it is also charging me a monthly subscription and not giving me that month.
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If you're going to build a store, FFS, build in a proper customer service experience.
I cancelled an app subscription with @apple on Sunday, then yesterday (two days later), Apple charged me anyhow.
(thread 👇)
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That’s some bullshit by the school.
This dissertation explores the phenomenon of Black girls being labeled problematic for “consciously resisting” oppressive infrastructures and differential treatment based on race and gender.
pdfs.semanticscholar.org/b18…
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How does @dvdnetflix have all of the Alien movies except Alien 3? It’s $8 on Amazon.
On my way to @appsecusa in DC. Looking forward to seeing everyone there!
Not sure what's going on here, but it appears @Barbie Dreamhouse Adventures on iOS offers the same subscription ranging from $6.99 a month to $14.99 a month, and defaults to $9.99 a month.
Is this some sort of financial literacy test?
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