I wanted to print a 2009 article from the @WSJ, but their website insisted I had to subscribe because I was out of "free articles". I don't normally read the WSJ, but whatever. It's $8 and I'll cancel right after I print it. 🧵👇

I pay the subscription, and go back to the article (which btw, is not findable via their search function. Apparently indexing their articles is hard?). Article is still locked and says I need to subscribe. Tf? I'm a subscriber now. So I give it a few minutes, still no go.

I try to chat with Customer Service. I paste in the article URL and say that I want to read it. Their chatbot complains I've entered a credit card number and won't let me submit. Turns out the WSJ uses URLs that have credit cards numbers in them. Not really, but they think so.

So I call. And spend 10 minutes with the agent trying to find my account using my name, phone, address, email, account number, and order number. It doesn't exist in their system. So that's 10 minutes of my life gone. Her advice was to wait until their systems catch up.