In the continuing saga of what happens when your credit card is stolen and the old card starts declining auto-payments, I'm finding businesses are no longer as understanding as they used to be. Here are 2 examples:
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My gym wanted to charge me a $25 "late fee" even though I paid it within 20 minutes of them telling me it was declined. I got them to reverse the charge, but $25 is what I pay monthly for my membership. There should be a grace period to sort it out before a late fee.
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My cable company provides my internet. As soon as my pmt declined, my internet was shut off. I chatted with their support, who did not know why my internet wasn't working. I logged into their website and it said my payment had failed. After paying it, it worked again.

Jul 31, 2022 · 12:36 AM UTC

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More salt, 4 days later, my cable company finally let me know my payment was declined and I should pay it. 1) it was already paid, and 2) they're 4 days late letting me know. Do their other customers not use the internet daily?
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Anyhow, I assume this is the downward pressure of the economy taking its toll, but I'd much rather a business just charge me two months in advance so if this happens, I have time to fix it, rather than disconnecting service and charging late fees.
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