Well, @Outlook managed to brick my mom’s account by insisting she provide a code sent via SMS to her landline. Apparently, no one at Microsoft considered what happens if the phone number doesn’t get text messages.
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They offer an alternative recovery flow, but despite entering all correct information it resulted in Microsoft rejecting the recovery.
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Mar 5, 2022 · 1:30 AM UTC
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But wait, there’s yet another recovery flow. But it refuses to send the code to the alternative email account. Can’t proceed further, so account recovery failed. I don’t see any other way to proceed.
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My mom’s email account of 20+ years is now unusable despite her having the correct credentials.
My mom asked me if there’s a number she can call.
There is not.
Instead, you can log on for help, which doesn’t work if that’s your issue. Even if you could, they can’t help.
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