@Apple Suggestion: send the trade-in kit at the same time as my purchase. Sending me the kit a week before I receive my new device means I can’t easily send my old device within your arbitrary timeframe, I need it to move my data over. Is this not obvious?
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Or better yet, you know when I received my new device, start your return window then and not when I get the trade-in kit. That’s how I thought it worked and you can align with my (and likely other customer) expectations.
Dec 7, 2021 · 4:30 PM UTC
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I just re-read through your program and didn’t see where you clearly state that it’s 14 days from receiving the trade-in kit, which you can send before receiving my new purchase, making the return window very short.
That’s deceptive advertising.
apple.com/shop/trade-in
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