If you're going to build a store, FFS, build in a proper customer service experience.
I cancelled an app subscription with @apple on Sunday, then yesterday (two days later), Apple charged me anyhow.
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The subscription still shows it ends today (because I cancelled it), so beyond not honoring my cancellation, it is also charging me a monthly subscription and not giving me that month.
Sep 11, 2019 路 11:31 AM UTC
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I tried to request a refund from Apple, but their automated system said that "wrongly charging me a subscription fee" was not a valid reason to get a refund (!?). I tried chatting, but it never connected me with anyone. I tried emailing, but got an error from their system.
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So Apple is unreachable. I paid via @PayPal, let's dispute it there instead. I find the Apple charge and go through the dispute flow, except it gets near the end and the "Next" button simply doesn't do anything. Flow is broken. So I send a message to PayPal instead.
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My message to PayPal gets an auto-reply to open a dispute using the broken flow. So I reply that I can't, the flow is broken. PayPal hasn't replied back yet, so we'll see what happens from here.
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If I can't get PayPal to refund the amount, next up is disputing the charge with the credit card company, let's hope the credit card company has a decent dispute system, since I'm 0 for 2 so far.
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