If you're going to build a store, FFS, build in a proper customer service experience. I cancelled an app subscription with @apple on Sunday, then yesterday (two days later), Apple charged me anyhow. (thread 馃憞)

Sep 11, 2019 路 11:31 AM UTC

1
1
The subscription still shows it ends today (because I cancelled it), so beyond not honoring my cancellation, it is also charging me a monthly subscription and not giving me that month.
1
I tried to request a refund from Apple, but their automated system said that "wrongly charging me a subscription fee" was not a valid reason to get a refund (!?). I tried chatting, but it never connected me with anyone. I tried emailing, but got an error from their system.
1
So Apple is unreachable. I paid via @PayPal, let's dispute it there instead. I find the Apple charge and go through the dispute flow, except it gets near the end and the "Next" button simply doesn't do anything. Flow is broken. So I send a message to PayPal instead.
2
My message to PayPal gets an auto-reply to open a dispute using the broken flow. So I reply that I can't, the flow is broken. PayPal hasn't replied back yet, so we'll see what happens from here.
1
If I can't get PayPal to refund the amount, next up is disputing the charge with the credit card company, let's hope the credit card company has a decent dispute system, since I'm 0 for 2 so far.
1
It's not that I care that much about a $6.99 charge, it's that it would be rewarding a broken subscription system at Apple, and that they have made it impossible to resolve using their variety of contact methods - those look impressive until you try to actually use them.