Depends on the service. If an attacker takes over your account and changes your name to theirs, they get the degree/certificate/award, or they pickup your purchase, etc. Or the reverse, they change their name on their account to yours and collect your payments, etc.
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Still, I would like some kind of way online to change name / surname. It is annoying when you officially change it, but cannot do that online. It could be possible to attach a document and human review this, compared to calling support to another country can be costy.
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Also - it is always possible to confirm with email or phone, by sending a code to enter. There is always a way, you just need some creativity :)
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Oh I agree, it just gets tricky for sites obligated to validate real names (eg KYC in banking). For sites that don’t have those obligations, then it’s a matter of preventing fraud. Absent those concerns, sites should make it easy, lots of reasons why names change.
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I don't feel a phone call is safer from fraud than email or web login, but I'm not very educated on that issue either 😕
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True, a phone call doesn’t in itself stop fraud, but the benefit of a phone call is that it can be recorded, so you’ll have a fraudsters voice, plus you can validate other factors such as the phone number, voice, etc, and it prevents abuse at scale - can’t be automated.
Jun 7, 2019 · 9:05 AM UTC
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