Hey @PayPal @AskPayPal can you please explain why your customer service just told my transgender spouse (who they refused to stop deadnaming) that they have no way to change a name with a legal court order?
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Replying to @GamingLawyerJ @tsunamino @PayPal @AskPayPal
PayPal needs a better process for this - they’re adhering to legal reqs and preventing attackers from putting their name on your account. PayPal pulled out of NC because of bathroom law, it offers employee partner benefits, and supports employee diversity: paypal.com/stories/us/buildi…

Feb 3, 2019 · 10:16 PM UTC

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Replying to @bilcorry @GamingLawyerJ @PayPal @AskPayPal
If they truly support D&I efforts, then why did they continue use the person’s deadname after they were asked to stop? Even if there isn’t a process for trans folks yet, basic courtesy and treating them as a human while they try to sort it out is better than this
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I agree, they need to revisit their procedures. My guess is the agent is directed to always use the account holder’s name. Could be a financial regulation or just a decision made long ago. The agent isn’t individually deciding what to do, there’s a process they’re following.
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