The auth process for @Citi by phone is to say your secret word, connect to the agent, they then mail a letter to you via the postal service and you call back when you receive it. I am not making this up. Dogbert must work there.
Yes, super annoying. Calling out Dell because they’re a tech company and could fix it if they wanted to. Hoping my tweet gets it on their Voice of Customer roadmap.
I love calling companies and authenticating via automated system, then talk to a live agent and having to auth a second time on same call. Don't ask for auth if you're not going to use it! (looking at you @Dell)
@RockstarSupport How long does it take to deliver a digital download? I bought a game a half-hour ago, but so far, no email confirmation of order, or info on how to get game.