here’s a fun story of demolishing customer loyalty due to tech debt I’ve bought a lot of @Blackmagic_News gear. most recently I bought DaVinci Resolve + a Speed Editor the box it comes in has lots of little postcards & marketing materials, which I throw out. big mistake
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@aaronpk probably knows some folks there rather than a generic news feed
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oof yeah that's tough, a side effect of the low tech activation key mechanism they use. I can reach out to my contacts to help if you'd like tho.
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don't inconvenience yourself too much, but if you've got the spare cycles: I have my serial numbers for the speed editor and Resolve Studio license and this is a ~2-week-old purchase — it feels like this would be a very easy fix for them if they wanted it to be
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Replying to @jlengstorf @jeremyfiel @Blackmagic_News
Sent an email. Will let you know when I hear back, but we're now heading into the holidays so I can't promise a timely response 😅

Dec 21, 2022 · 4:51 AM UTC

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Replying to @aaronpk @jeremyfiel @Blackmagic_News
I really appreciate your help. thanks!
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they got me sorted!
Jason Lengstorf
 @jlengstorf
21 Dec 2022
Replying to @jlengstorf
okay, surprise twist! the support person hit me up a day later and said they talked to their boss on my behalf. they sent me my activation key! this was a very pleasant turn of events and I’m back in the Blackmagic fan camp (though I’d still love to see more modern key mgmt)
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