Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If your friend no longer has access to their Microsoft account, then we'd recommend contacting Microsoft Support for recovery options: msft.it/6017iT8lU. We at Minecraft Support are unable to move the game or assist in the Microsoft account recovery process. ^FF
Hi! We don't have any information on upcoming updated, but you can find those at msft.it/6017iT89T. If you have a suggestion to provide to the devs, please feel free to send us your feedback here: msft.it/6018iT89p. ^FF
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As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration has ended. Please see out Post-Migration Process FAQ for more info: msft.it/6010iT88i. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6011iT86W. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/6012iT86o. ^FF
Hey there, Minecraft Support is unable to move the game or assist in the Microsoft account recovery process. We'd recommend contacting Microsoft Support for assistance with your account: msft.it/6019iTBhx. ^FF
Hey there, have you tried initializing the Realm from inside the game instead of that menu in the launcher? Let us know if that changes anything or if you're still encountering issues. ^FF
If you use a Microsoft account to sign into Minecraft, you'll need to reach out to their Support team: msft.it/6017ir2US. If you did not migrate you Mojang account, however, then please send us a ticket: msft.it/6018ir2Us. ^FF
We at Minecraft Support cannot change Java profile names for players, but you will be able to change your Java profile name in 30 days, and your previous profile name will be held for an additional week after that. ^FF
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Do you have PlayStation Plus? This is required for multiplayer in Minecraft. If you already have PlayStation Plus, then please reach out to our team so we can investigate further: msft.it/6017ir2zS. ^FF
Hey there, are you seeing any errors when attempting to join a Realm? You may also need to check and see that your PlayStation Plus subscription is still active, as this is required in order to access multiplayer play in Minecraft. ^FF
If you no longer have access to your Microsoft account, Minecraft Support is unable to move the game or assist in the Microsoft account recovery process. We'd suggest contacting Microsoft Support for recovery options: msft.it/6011ir2Gv. ^FF
Sorry for the delay here, has he been able to update the game yet? Updates should happen automatically, but you can check out our FAQ here for steps on manually updating the game if needed: msft.it/6012irFSj. ^FF
Hi there! PlayStation Plus has always been required for online play in Minecraft. For any questions or issues with your subscription, please reach out to PlayStation Support at msft.it/6019irFoV. ^FF
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Hey there, Minecraft Support is unable to provide an estimate on when the issue will be resolved. Your best bet is to review that bug report periodically to see if any new workarounds or information become available. ^FF
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For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6016irF5u on Twitter, or through their help site directly: msft.it/6017irF5R. ^FF
Hey there, Minecraft Support is unable to provide an estimate on when the issue will be resolved. Your best bet is to continue to watch the bug report page for any posted workarounds or updates, and provide any additional info if you have any to share in the comments! ^FF
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Hey there, have you checked if you have an active PlayStation Plus subscription? If not, this could be what's preventing you from accessing multiplayer in Minecraft. If you already have an active subscription, then please send us a ticket at msft.it/6011ir0tl. ^FF
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found at msft.it/6016ir0Bp. If you'd like to leave feedback about adding shaders, you can do so here: msft.it/6017ir0BV. ^FF
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Just to check, do you have an active PlayStation Plus subscription? If not, that could be what's causing this issue with accessing your Realm. Minecraft on all consoles (PS4/5, Nintendo Switch, Xbox) each require a paid online subscription for online multiplayer and Realms. ^FF