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Redmond, WA
Joined January 2013
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Can't transfer a game license from one account to another, but Microsoft should be able to help with any account issues you may have. Please reach out to Microsoft Support at msft.it/6011iOaC1 on Twitter, or through their site: msft.it/6012iOaCG ^BT
Our support team should be able to help if you make a ticket with them. To keep your information secure, please complete our request form at msft.it/6012iOacQ so we can quickly and safely assist with your question! ^BT
I'd suggest reaching out to our support team so they can have a look. To keep your information secure, please complete our request form at msft.it/6012iOab0 so we can quickly and safely assist with your question! ^BT
I'd suggest reaching out to our Tech team so they can have a look. To keep your information secure, please complete our request form at msft.it/6019iOapD so we can quickly and safely assist with your question! ^BT
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Thank you for providing your ticket number. Your ticket is currently still in the queue and awaiting a response from our support agents. We ask for your continued patience at this time. -AG
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The controllers aren't supported for the PC version of Bedrock. You can check if there is an XINPUT driver for the chatpad controller, or you can share your suggestions and feedback for Minecraft here: msft.it/6016iOZwC. -AG
You'll likely have received a response in your email inbox that contains information such as your ticket number. Would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. -AG
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Hello! This sounds like a suggestion you can share on our feedback site. You can share your suggestions and feedback for Minecraft here: msft.it/6011iOR2U. -AG
We hear your concerns about the information you may need to process the request. The support agent may ask a few questions to determine whether you're verified as the owner. In the meantime, please do continue to work with the agent so that your request can be processed. -AG
We can assist with deleting your Minecraft account: msft.it/6017i3FvP. However, for managing your Microsoft Account you will still need to contact Microsoft Support. For questions about closing a Microsoft account, please see msft.it/6018i3Fvu. ^FF
That definitely sounds frustrating to deal with! Check if it's already been reported at msft.it/6013i3FnU. If you think you've found a new bug, here's how to submit a report: msft.it/6014i3Fnq. ^FF
To keep your information secure, please complete our request form to our Accounts team at msft.it/6014i3oF8, so we can safely assist you! -AG
Hello! We'd like to have a ticket made for your case. Please write to us at msft.it/6016i3o0u with a full screenshot of your Minecraft Launcher, so our tech support team can look into your case! -AG
I understand that this is an unpleasant situation and empathize with the circumstances, but we cannot recover Microsoft accounts for players. The only action we can recommend is to return to Microsoft Support. -AG
Have them double-check which account they're signed in to in the launcher; if they're prompted to create a new name, this means that account doesn't own a copy of the game. If they're still having trouble, have your friend reach out to Support: msft.it/6018i3KBK. ^FF
If you no longer have access to your Microsoft account, we'd suggest contacting Microsoft Support for recovery options. Select the "Manage a Microsoft account" option, and carefully read and go from there: msft.it/6019i3ysF. ^FF
If you need assitance with an issue on something other than a Mojang or Legacy account, you can just respond to that message and one of our support agents can take a look at your issue. -JL
If you've confirmed you're logging in to the same account you had purchased the game on, you may be seeing that error due to a software issue. The steps for checking that are a bit long, so please submit a ticket for a tech expert to look into it. msft.it/6014iMehi -JL
You may have received an automated reply about the account migration deadline in error. If your issue is unrelated, you can go ahead and reply to that message and an agent will be able to take a look at your problem. -JL