Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form to our Accounts team at msft.it/6014iypko, so we can safely assist you! -AG
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Some gamerules set in Realms will revert after you sign out. Since this is not a gamerule that can be configured in your world options, our recommendation is to download the world from your Realm, set the gamerule while in single player, and reupload it back onto the Realm. -AG
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An account is required to create a bug report. We recommend trying again at a later date and seeing if it can be done on another web browser or device, if you still can't create an account. -AG
Hey there! Hmm. Do you by chance have any texture packs from the Marketplace active? By the way, which device are you playing on? -AG
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Hi there! It's up for us. Have you tried switching Wi-Fi networks or perhaps contacting your ISP? This sounds like something they can spot and help fix. -AG
Hi! We recommend using the watch toggle while signed in on your Jira account to follow these reports for updates. -AG
Hey there, I see you mentioned attempting to resolve this issue through email; have you submitted a ticket to Minecraft support already? If so, we'd suggest responding to the agent handling your case so they can keep assisting you there. ^FF
Sounds like a bug or glitch, so we'd suggest checking our bug site to see if the problem has already been reported: msft.it/6016iHtDM. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/6017iHtD3. ^FF
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Let's have you reach out to our Support team so that one of our technical specialists can take a closer look: msft.it/6012iHsJo. Be sure to include the error message and any troubleshooting steps you've already tried. ^FF
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One of our Support agents will respond to your request as soon as they possibly can. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you as well. ^FF
Let's have one of our Marketplace experts take a closer look! To keep your information secure, please complete our request form at msft.it/6014iHPQi so we can quickly and safely assist with your question. ^FF
Gotcha. Can you reach out to our Tech team so they can have a look? To keep your information secure, please complete our request form at msft.it/6012iH3pg so we can quickly and safely assist with your question! ^BT
I'd suggest reaching out to our support team so they can take a look! To keep your information secure, please complete our request form at msft.it/6013iHBBx so we can quickly and safely assist with your question! ^BT
Hm, that's strange. Can you reach out to our support so we can look into that for you? To keep your information secure, please complete our request form at msft.it/6012iH6xw so we can quickly and safely assist with your question! ^BT
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As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration has ended. Please see our Post-Migration Process FAQ for more info: msft.it/6012iH6my ^BT
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No worries, you'd just have to reach out to Microsoft Support about it. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6010iH6j4 on Twitter, or through their help site directly: msft.it/6011iH6jf ^BT