Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You'll likely have received a response in your email inbox that contains information such as your ticket number. Would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. -AG
Hello! We cannot assist players with recovering Microsoft/Xbox accounts, nor can we transfer purchases between Microsoft accounts. Please contact Microsoft Support for assistance recovering the account: msft.it/6016i1Xuo -AG
Minecraft Legends is available on a variety of platforms that use a Microsoft account, Steam account, or your home console's account. You can reach out to the support team for your account's respective platform for assistance recovering access to it. -AG
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Double-check the Microsoft email that you're signing in with; it sounds like you may be running into Demo Mode: msft.it/6015iEfL5. If you're still seeing this error, then please send us a ticket so we can take a closer look: msft.it/6016iEfLg. ^FF
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That certainly doesn't look right! Let's have you report this at our bug site: msft.it/6015iENXN. If it's already been reported, you can upvote the report if the issue hasn't been resolved. Here's how to submit a report, in case it helps: msft.it/6016iENX4. ^FF
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Let's have you reach out to our Support team and we'll see what we can do for you: msft.it/6012iE2YC. ^FF
Hmm... I think we should have a ticket made for your case. If you'd be so kind, please write to our technical support team at msft.it/6018iE0iA, so we can assist you further! -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/6017iESQ7, so we can safely assist you! -AG
You can share your suggestions and feedback for Minecraft here: msft.it/6018iESQe. -AG
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Hi there! Have you by chance tried using a 5GHz network or switching to a stronger available network? If no alternative networks are available, we recommend reaching out to your ISP to see if they can spot anything that could be creating a connection issue. -AG
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Hi there! For issues with mechanics in experimental versions of the game, we recommend voting for an existing bug report or submitting a new bug report here: msft.it/6010iESoi -AG
If you still need assistance and have already replied to the ticket, then one of our agents will get back you as soon as they possibly can. Thank you for your patience! ^FF
Thanks for that! It looks like your case is being looked into now, so be on the lookout for a response from one of our agents soon! ^FF
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Can you send us your 7-digit ticket number so we can take a look at the status of your request? It should look something like this: 6789012. ^FF
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You can still send us a request! If you receive an automated message regarding migration ending, you can simply reply to that message and let us know that you still need help, and this will escalate the ticket to one of our Support agents who will be able to assist further. ^FF
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Sounds like you might be running into Demo Mode. Can you double-check that you're signed in with the correct Microsoft account in the launcher? If you're certain that you're logged in correctly, then let's have our Support team take a closer look: msft.it/6011iEHTB. ^FF
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Hey there! Can you provide some more detail about the issue you're experiencing, and the platform that you play Minecraft on (PC, Xbox, etc.)? Once we have a little more details we can make sure to provide the best answer or point you in the right direction! ^FF
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Minecraft Support is unable to change Java profile names for players, and because the system is fully automated, you'll need to choose a different profile name if you're unable to use your preferred name. Thank you for your understanding. ^FF
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You'd have to reach out to Microsoft about that since we don't have access to their account management system. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6016iDbLo on Twitter, or msft.it/6017iDbLU ^BT
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You should be able to access your account if you log in using the right Microsoft credentials. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6017iDpRf on Twitter, or msft.it/6018iDpRA ^BT
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